Usability Evaluation

There are generally three types of usability evaluation methods: Testing, Inspection, and Inquiry.

In Usability Testing approach, representative users work on typical tasks using the system (or the prototype) and the evaluators use the results to see how the user interface supports the users to do their tasks. Testing methods include the following:

In Usability Inspection approach, usability specialists -- and sometimes software developers, users and other professionals -- examine usability-related aspects of a user interface. Commonly used Inspection methods are:

Here, usability evaluators obtain information about users' likes, dislikes, needs, and understanding of the system by talking to them, observing them using the system in real work (not for the purpose of usability testing), or letting them answer questions verbally or in written form. Inquiry methods include:

Ask usability advisor about recommendations for usability evaluation methods for your project needs.

Extra: find a usability expert near you!

Usability Evaluation & Software Development Cycle. See how different usability evaluation methods can be used at different stages of software development life-cycle.

Cost of Usability Evaluation Methods
Find out how much it costs to run these usability evaluations.
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Google News on Usability

MeridianLink® Enhances LoansPQ® User Experience and Increases Usability by more than 25% - GlobeNewswire

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SLX FPGA 2020.2 Delivers Significant Usability Improvements - PRNewswire

[Interview] How Designers Have Made One UI's Usability Even Better for Galaxy Users - Samsung Global Newsroom

Elastic Announces Enhanced Usability and Deeper Analysis Capabilities Across All Solutions to Help Customers Derive Insights from Data - Business Wire

Austin begins pilot program testing usability of scooter parking, charging stations - KEYE TV CBS Austin

Bank Regulatory Buffers Face Their First Usability Test - S&P Global

Silexica Announces SLX FPGA 2020.2 Release with Usability Improvements - Embedded Computing Design

Direct Scanning Laser Tracker Receives Productivity and Usability Improvements – Metrology and Quality News - Online Magazine - "metrology news"

Global Usability Testing Tools Market 2025 current as well as the future challenges: Optimizely, Morae(TechSmith Corporation), UserTesting, Feng-GUI, Ethnio,Inc, Qualaroo - Jewish Life News

  • This Web site was originally developed when I was a summer intern at the Human Factors group of US WEST, with the help of Pawan Vora.
  • The way to classify usability evaluation methods into testing, inspection, and inquiry, and the description of some techniques, are borrowed and used with permission from the Usability Methods Toolbox by Mr. James Hom.